Your questions, answered
As we adapt to new norms and expectations, we’ve adopted a new standard of cleanliness and ways of working within our hotel, and as everything looks a little different, we wanted to answer some commonly asked questions.
In line with government legislation, it is now mandatory to wear a face-covering in all public spaces within our hotel to prevent the spread of Covid-19. Guests are not required to wear a face covering when eating or drinking within the hotel, however a face covering should be worn to and from the table. Children under 11 and those with health issues are exempt from wearing a face-covering.
Download our detailed FAQ document, or get in touch with our team who will be happy to help.
In our FAQ document, we cover:
How we’re supporting the health and wellbeing of our team members through training, guidance and provision of PPE
How we’re looking after the safety of our guests through new procedures and measures such as social distancing, sanitisation stations and a new check-in/check-out process
A detailed overview of our revised cleaning standards that build upon the robust procedures that were previously in place