FAQs - Holiday Inn Southend

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What age do you class as children for hotel purposes?

Holiday Inn Kids Stay & Eat Free programme, by which children under the age of 13 years are offered:

  • Breakfast free of charge from the breakfast at Holiday Inn standard menu
  • Free lunch and dinner taken from a child menu, when accompanied by at least one adult taking at least one main course from a full-priced table d’hote or à la carte menu
  • Free accommodation when sharing their parents’ room

Who do I speak to with a question on my reservation?

Please email reservations@hisouthend.com if your email requires a response outside of normal office hours you can email frontoffice@hisouthend.com.

What happens if I need to cancel my booking?

Please contact reservations@hisouthend.com or if you booked via a third party contact your booking partner.

Where is the hotel?

The hotel is located next to London Southend Airport and Airport retail park. 77 Eastwoodbury Crescent, Southend-on-Sea. SS2 6XG.

What is the nearest airport?

London Southend Airport (SEN, LON-SEN). This is just a short 250-meter walk from the hotel

What is the nearest train station?

Southend Airport – just a short walk (300 meters) from the hotel.

What room types do you have?

Holiday Inn Southend has well-appointed guestrooms to offer you a great night’s sleep with several room types to suit your needs including spacious executive rooms, interconnecting family rooms, our 4 Superior Rooms, with all the comforts you could want.

How many people can stay in one room?

Up to 2 adults in a standard room and 1 child in a ‘Zbed’. (subject to availability and booking in advance). Fee applies for Z Bed.

2 adults and 1 child in a family room (small sofa-bed).

What options for dining are there in the hotel?

1935 Rooftop Restaurant & Bar is open for breakfast, lunch and dinner 7 days a week serving traditional British food with a modern twist. We also have room service available in the bedrooms.

Do I need to book for dinner?

Bookings for 1935 Rooftop Restaurant and Bar is always advisable but not always necessary. You can book online or  call 0845 092 1935.